FAQ – FREQUENTLY ASKED QUESTIONS
This page provides answers to the most frequently asked questions. Please scroll through the list to find the information you need
FAQ: TOUR AND TRAVEL
Q. INDOCHINA (Vietnam, Laos, Cambodia ,Thailand ,Myanmar and China) is safe countrys for travellers?
A. Yes, wars were over for many years, we are living in a very peaceful country where you can find smiles always on our people’s faces. indochina is listed as the world safest destinations. No earthquake, no terrorism, no volcano eruption.
Q. Should I use US dollars or change to local currency?
A. Using local during your stay in Vietnam,Laos,Cambodia,Thailand,Myanmar and China is highly recommended. You should ask money changers to give you both small and big bills. Please remember, do not change too much. You will find difficulty in changing it back to US dollars after the tour finishes.
Q. What does accommodation like in tours you provided?
A. We committed to bring you the best quality for accommodation you will stay though it’s budget or luxury class. There are hundreds of hotels,Guest houses,lodgings and resorts, but we will select the best ones. This is a exclusive difference between us and other travel agents.
Q. Can I join in your shared tours?
A. Yes, we not only focus on tours for independent travellers .(small groups or big groups)
Q. How much for tour deposit you need?
A. Normally we require 50 % for each client. After we get it. we will finalize your booking and send you our firm confirmation.
Q. Are there any extra cost, hidden fee included in the fares?What about tipping?
A. We ensure with you that there are no HIDDEN COSTS, EXTRA FEES. We tell you 1 $, just paying us 1 $…No more.if you are satisfied with your guides,driver & tour leader then a small gratuity is an appropriate way in which to show appreciation,but an amount of around US$ 4 per day should be budgeted for your guides and drivers.Tipping of porters would be extra.
Q. Who is our tour guide.
A. Positive feedback from our clients validates our policy of employing local people as guide. Our guides are open-minded, qualified and enthusiastic young people who can accommodate your travel needs and provide you – the traveler, with first-hand knowledge of local history and culture. They are also curious about foreign culture and are keen to engage in cultural exchange with visitors. They are there to make your trip a success.
Q. Can I customize my own itinerary?
A. Our website is just the starting point. If the specified trips are not suitable, or you don’t want to follow the same itinerary, we would be happy to come up with a program to suit your travel interests. This service is available to any individual, family or group. We regularly organize tailor-made holidays for families, groups of friends, schools, clubs, societies, associations and special interest groups. We’re happy to be of any assistance in planning and making your trip as you’ve ever wanted it to be!
FAQ: HOTEL AND ACCOMMODATION BOOKING
Q. What is the time for hotel check-in and check-out
A. Exactly at 12.00 o’clock is the time for check-in and check-out but it depends on the hotels’ policies that allow you to request early check-in or late check-out.
– Early check-in: From 5.00 AM to 12.00 (75 to 100% room rates charges)
– Late check-out: After 12.00 o’clock
Q. When we do check-in at hotel, should we pay to hotel?
A. Absolutely no. If you book with us (as a travel agent who receives special discounted rates) and you will be responsible for settling booking payment through us before or after your arrival (depending on our decision). Our rates offer you as low as 70% against the hotel pubic rates.
Q. Will we have to pay more charges from hotel
A. The rates we offer you cover the service and government taxes (~15 USD). The rates exclude your personal daily expenses at hotel (laundry, meals, drinks). Daily breakfast is also included in the rates.
Q. Can we change the booking from the hotel I have booked to another?
A. Yes, you can change to hotel you are interested but always 10 days in advance and the reservation is only effective until we issue you a new hotel voucher
Q. When will we get the hotel voucher?
A. After we confirm with you about our reservation with the hotel and after you settle payment to us by credit card or cash deposit. When we get your payment, we will issue the hotel voucher for check-in.
Q. Information on our card is secure when we send you?
A. Surely it is definitely secure because all information will be confidentially kept by our Account Manager. We will not debit your card without your presence. We just keep it for holing your reservation.